Terms & Conditions


Please note that 5 Elements can change the contents of this website and the contents of the terms and conditions without notice.


All material on this website including images and text is copyright under the ownership of 5 Elements.  Any copying or use of material from this website without the prior written consent of 5 Elements is prohibited.

Product Information

Every effort is made to display images and product details that are correct and accurate. Please note that there may be subtle differences in the products, compared to their photographic images displayed on this website.

Shipping & Delivery

We deliver our products to all states and territories in Australia using Australia Post. Please allow 3-7 working days for delivery of your purchase from time of shipping.

We won’t despatch to you until full payment of the purchase price, including relevant delivery fees, have been received.

Refund & Returns Policy

  • You are entitled to a refund or replacement in certain circumstances. An example would be if the product you receive does not match the description provided on the website.
  • Please choose carefully as refunds are not offered due to change of mind or incorrect selections.
  • Full details of your consumer rights may be found at www.consumerlaw.gov.au.

Damaged Goods on Delivery

It is your responsibility to check the packaging when items are delivered. If a signature is required, please do not sign off on delivery if the packaging is damaged as this often voids any liability of the shipping company.

Product Availability & Online Pricing

All prices appearing on the website are subject to change without prior notice. All orders are subject to acceptance by 5 Elements.


Paying with PayPal is the only accepted payment method online.

Privacy & Security

We respect your privacy and all the information collected during the ordering process will only be used to deliver your products to you. Your information will be kept strictly confidential and will not be sold, reused, rented, disclosed, or loaned.